Q&A
GENERAL INFORMATION
How can I find out my ring size?
Finding out your ring size is super easy! Here is our Size Guide . If you have any questions, please contact us :)
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Do you accept returns and exchanges?
Of course! If you are not satisfied with your purchase, you have 15 calendar days to make a return or exchange. You will find information on how to do so here .
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What material are MURONA jewelry made of?
MURONA only works with top quality materials. We mainly work with Sterling Silver and 18k Gold. We also use other materials such as zirconia, semi-precious stones, brass and stainless steel. The material may vary in each design.
At MURONA we make each piece with love and care for you, to offer you the best finishes and maximum precision in the details.
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Can I give a piece of jewelry with a personalized message?
Of course! We love helping you surprise your loved ones and that's why we offer you the possibility of attaching a personalized message to your order.
You can add it in the "Add a note to the order" section during the purchasing process.
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I want to collaborate with MURONA, who do I contact?
Do you want to represent our brand on social media, offer yourself as a model or publish an article in a magazine?
Contact us by sending an email to contact@murona.co
SHIPPING
Where do you ship? How long will it take to receive my order?
We ship virtually worldwide. You can check shipping destinations, prices and times here .
ORDERS
Can I modify or cancel my order?
Please write to us as soon as possible at contact@murona.com so that we can do so. Please note that we cannot modify an order once it has been submitted.
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What payment methods can I use?
We offer you different payment options. You can pay by card, Paypal, Apple Pay, Amazon Pay, Google Pay, Klarna and Cash on Delivery.
We take security very seriously, so your data will be safe with us. We use all internet security standards. Our payment system is completely secure.
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What should I do if I have an incident?
Please contact us by sending an email to contact@murona.com and attach a photo showing the incident.
We will offer you a solution as soon as possible.
MURONA CLUB
What is Club Murona?
It's our community, where you'll have your rewards program and be informed of all the news at MURONA. You'll also be able to enjoy special prices and exclusive discounts.
Subscription is completely free and digital! All you have to do is create your online account and subscribe to the newsletter.