EXCHANGES AND RETURNS
Exchanges are only available for orders shipped to Spain (Mainland). For international or other orders you will have to carry out a return and place a new order to get your new selection of items.
Exchanges and Returns will be accepted within a period of 30 calendar days after you receive your order and will be free of additional charge in Spain (Mainland).
Exchange or return process:
Send us an email to email@example.com indicating:
- Your Order Number
- Your Name
- The items you would like to exchange (Name, color and size)
- The reason for wanting to change your item:
- It is not my size and I would like to change it
- I am having second thoughts, and I prefer another color
- It is not as I expected and I would like to exchange it for another item
- I received a faulty item
If you received a faulty item, please attach a picture that clearly shows the problem.
Once we receive the exchange or return request and it is approved by our Customer Service Team, we will inform you on how to proceed, which will be done as soon as possible.
Send us the items you want to exchange or return unused and in perfect condition, otherwise we will not be able to accept them. Include the original box, wrappers and documentation in which you received your items. Note that it is your responsibility to provide the appropriate packaging to make your items get to MURONA in good condition.
You must send us the items you wish to exchange or return, using a certified postal service.
Once we receive the package and we verify that it is in perfect condition, we will proceed to the sending of your new item or the refund.
In case of wanting an Exchange, the shipment of your new item will not have an additional charge, we will send it to you for free!
If you wish to return your item, we will refund you by the same means you made the purchase: a refund on your credit card.
You will be refunded with the items’ price, excluding the shipping costs of your order.
After receiving our confirmation, the funds can take up to 10 working days to appear in your account depending on your bank/card issuer.